About Dodge Data & Analytics:
Dodge Data & Analytics is North America’s leading provider of construction project information and analytics. Building Product Manufacturers, Architects, Engineers, Contractors, and firms that support them, leverage Dodge to identify and pursue unseen growth opportunities and execute on those opportunities through industry-wide workflow solutions supported by Dodge. We are industry experts and forward-looking partners to many of the nation’s construction and building product manufacturing leading companies. Whether it’s on a local, regional or national level, we allow our clients to better understand their markets, uncover and size hidden growth opportunities, and pursue those opportunities. We do this by providing construction project information, key insights into industry relationships and integrated workflow tools. As we look ahead, we’re leveraging our 100-year-old legacy to reinvent ourselves and help the industry meet the building challenges of the future. To learn more, visit www.construction.com.
The Senior Retention Specialist solely responsible for improving and maintaining customer engagement and satisfaction for existing Dodge Data and Analytics clients by resolving complex customer issues and providing product support and training. The Senior Representative will be responsible for the complete life cycle of the customer from on-boarding new accounts, revising, renewing, retaining and restarting canceling and credit risk accounts.
Additionally, Senior Retention Specialists will be assigned selected accounts that are determined to require special attention to detail and will be required to complete strategic and deliberate contact points designed to build and improve the relationship between Dodge Data and Analytics and the customer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.