About Dodge Data & Analytics:

Dodge Data & Analytics is North America’s leading provider of analytics and software-based workflow integration solutions for the construction industry. Building product manufacturers, architects, engineers, contractors, and service providers leverage Dodge to identify and pursue unseen growth opportunities and execute on those opportunities for enhanced business performance. Whether it’s on a local, regional or national level, we make the hidden obvious, empowering our clients to better understand their markets, uncover key relationships, size growth opportunities, and pursue those opportunities with success. Our construction project information is the most comprehensive and verified in the industry. We are leveraging our 100-year-old legacy of continuous innovation to help the industry meet the building challenges of the future. To learn more, visit www.construction.com.

Dodge Data & Analytics offers comprehensive benefits, which include:

  • 401K Plan from Vanguard upon start of employment—no waiting period
  • Three Comprehensive Health Plan Options from Aetna upon start of employment—no waiting period
  • Flexible Spending and Health Savings Accounts
  • Work/Life Balance with generous time off starting in the first year—3 weeks accrued vacation, 10 company-paid holidays
  • On-Site Gym and Café with farm-to-table options in our Hamilton, NJ location
  • Compensation Program including competitive salaries and bonus eligibility
  • Positive Work Environment that is open, bright, warm, friendly, and collaborative—team players welcome!

Position Description

The Account Manager's primary responsibility is to maintain and improve customer engagement and satisfaction for existing Dodge Data and Analytics clients. This is achieved (among other things) by resolving complex customer issues, providing product support and training and identifying potential account growth opportunities. The Account Manager will also be responsible for revising and renewing existing accounts, as well as, winning back the business of canceled accounts.

Principal Accountabilities

Customer Sales - Proactively seek opportunities to grow current customers by selling them additional Dodge products and services.

Account Cancel Requests -React quickly and effectively to uncover cancel reasons and overcome objections by reinforcing product features and value.

Renewing Accounts - Proactively contact renewing contracts with a courtesy call and email to ensure continued customer satisfaction and account renewal.

Key Performance Activities - Attain all KPI requirements designed to improve account retention and maintain. KPIs would include contact rate, save, renewal and retention ratios.

Systems - Accurately follow Standard Operating Procedures for all account interactions within standard CRM systems. Participate in all job, product and industry related training opportunities.

Communication - Represent Dodge Data & Analytics professionally and accurately in all verbal and written customer interactions

Revenue Expectations - Consistent attainment of individual weekly, monthly and annual goals thru retaining, renewing and revising account agreements and solutions.

Knowledge and Experience

The Account Manager must have the equal abilities to not only drive resolution of customer issues but also to identify and close growth opportunities.

  • Strong interpersonal skills and aptitude for customer success is required.
  • Business to business communication skills
  • Proficiency in desktop software programs necessary to successfully execute job requirements (Word, Excel, PowerPoint, CRM,)
  • Must possess an aptitude for learning new software and job responsibilities.
  • Ability to self-monitor and continuously improve performance results.
  • Decision-making and problem-solving ability
  • Organizational skills and ability to effectively multi-task in a high volume transactional environment.

Education & Qualifications

  • Bachelor's degree or equivalent work experience
  • 3-5 years of account management experience preferred. Candidates that do not meet this requirement but are a strong fit otherwise will also be considered.

Dodge Data & Analytics is a strong advocate of workforce diversity, an Equal Opportunity/Affirmative Action Employer and does not discriminate based on any legally protected status or characteristic: Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.